Here are the top frequently asked questions. If you don’t find your answer
here, we are always ready to help you via e-mail through our contact
page or by phone at (801) 481-8800.
Am I eligible to be a member of your Credit Union?
Learn about member eligibility and how to join our Credit Union.
Do I have to be affiliated with the University of Utah to be eligible to become a member?
No, you do not have to be affiliated with the University of Utah. Although we have a strong relationship
with the University of Utah, there are many different guidelines you can meet to become a member. Get more information on member eligibility and how to join
our Credit Union.
What is the Co-Op Network and how does it benefit me as a member?
Co-Op is a credit-union-owned network that provides surcharge free access for participating credit
union members to 30,000 ATMs throughout the United States. Locate a
fee-free ATM near you.
Are my funds insured at the UFirst Credit Union?
UFirst Credit Union is federally insured by NCUA (www.NCUA.gov). NCUA regulates, charters and supervises
all federal credit unions, and insures the deposits in all federally insured credit unions, including
I forgot my phone banking access code. How do I retrieve it?
Call (801) 481-8800 to speak to any of our Member Service Representatives. They can reset your
access code right over the phone. More
PRODUCTS / SERVICES
How do I request a wire transfer?
Wire transfers can be requested at any one of our branches, where our employees will be happy
to assist you in completing the form necessary for a wire transfer. All in-person requests
require a valid form of identification. If it is an international wire, plan on the process
taking about 30 minutes of your time to complete. Any wires received after 3:00 p.m. will be
sent the following business day.
Please call our Member Service Center at (801) 481-8800 with any questions. You may be asked to
provide information regarding your account or personal information for verification purposes.
The credit score required to qualify for an auto loan is relative to the lender. On average, the borrower needs a score in the low 700s for a new car loan and mid-600s for a used car loan.
A borrower's credit history tells the lender whether or not they are high or low risk. When getting approved for an auto loan, most financial institutions will look at the borrower’s industry-specific auto FICO® Score3, along with their base FICO® Score from the three consumer credit reporting bureaus: Equifax, Experian and TransUnion.
This credit score also determines the borrower’s interest rate on the loan. Typically, to get an interest rate between 0–2% on new car loans, the lender will require a credit score of 700 or higher. Reversely, if a borrower finds themselves with a credit score in the mid-600s or low 500s to low 600s, they may expect a lender to give an interest rate three to five times higher (between 10–24%) than those with good or excellent credit.
You can check your FICO® Score for free on our free mobile app, UFirst.
Refinancing your auto loan is a great and easy way to save money on your car payments and to lower the interest rate on your auto loan.
In order to refinance your auto loan, you’ll need to gather the right information and documents. All the necessary information would be the car mileage, VIN number, current car loan numbers, driver’s license, and income verification. After gathering this information, you can refinance your loan with the same lender or with a different financial institution.
After applying, the bank or credit union will check your credit history and let you know if you qualify for a lower interest rate. After approval, the bank or credit union will work with you to set your new loan term to a lower monthly car payment.