Here are the top frequently asked questions. If you don’t find your answer
here, we are always ready to help you via e-mail through our contact
or by phone at (801) 481-8800.
No, you do not have to be affiliated with the University of Utah. Although we have a strong relationship
with the University of Utah, there are many different guidelines you can meet to become a member. Get more information on member eligibility and how to join
our Credit Union.
What is your routing number?
How do I set up Direct Deposit?
What is the Co-Op Network and how does it benefit me as a member?
Co-Op is a credit-union-owned network that provides surcharge free access for participating credit
union members to 30,000 ATMs throughout the United States. Locate a
fee-free ATM near you.
Are my funds insured at the UFirst Credit Union?
UFirst Credit Union is federally insured by NCUA (www.NCUA.gov). NCUA regulates, charters and supervises
all federal credit unions, and insures the deposits in all federally insured credit unions, including
Do you have a Payment Deposit Coupon?
Do you have a check balance worksheet I can download?
Yes! You can download extra check balance worksheets.
FRAUD / IDENTITY PROTECTION
My credit card was lost/stolen; what do I do?
How do I report fraud on my account?
How do I get my free credit report?
How do I sign up for ID theft protection?
ONLINE / MOBILE / PHONE BANKING
How do I sign up for online banking?
Sign up Now
How do I retrieve my lost/forgotten password?
How do I use the online billpay?
I forgot my phone banking access code. How do I retrieve it?
Call (801) 481-8800 to speak to any of our Member Service Representatives. They can reset your
access code right over the phone. More
PRODUCTS / SERVICES
How do I request a wire transfer?
Wire transfers can be requested at any one of our branches, where our employees will be happy
to assist you in completing the form necessary for a wire transfer. All in-person requests
require a valid form of identification. If it is an international wire, plan on the process
taking about 30 minutes of your time to complete. Any wires received after 3:00 p.m. will be
sent the following business day.
Please call our Member Service Center at (801) 481-8800 with any questions. You may be asked to
provide information regarding your account or personal information for verification purposes.
How do I set up and manage eAlerts?
How do I order checks?
Login to online banking, then click
the "Check Services" tab and continue to the "Check Order" option.
Have another question not answered above? Please contact us.